TERMS AND CONDITIONS
Hacienda La Amalia Vereda La Amalia, Main Road, Entrance to Venecia, Antioquia www.la-amalia.com +57 300 640 5986 | contacto@haciendalaamalia.com
Now that you are part of our community, we would like to welcome you to Hacienda La Amalia. Located in Venecia, Antioquia, our hacienda is a place where history and nature come together, offering the perfect setting to slow down, unwind, and disconnect from everyday life.
We invite you to carefully read these Terms and Conditions, which govern the contractual relationship between LA AMALIA SAS, Tax Identification Number (NIT): 901.095.151-1, hereinafter referred to as “LA AMALIA,” “we,” “us,” or the “Company,” and you, hereinafter referred to as “you,” the “Client,” “Buyer,” or “User.” These Terms and Conditions apply to your use of this website and to the purchase of products or services through www.la-amalia.com.
By accessing, using, subscribing to, or browsing our website, www.la-amalia.com, you acknowledge that you have read, understood, and fully accepted these Terms and Conditions, agreeing to be bound by them and by all applicable Colombian laws and regulations. You also authorize LA AMALIA to send you newsletters, promotional offers, and exclusive content.
If you do not agree with these Terms and Conditions, we recommend that you refrain from continuing to use the website and/or visiting our premises.
1. GENERAL TERMS AND CONDITIONS
LA AMALIA has established these Terms and Conditions in accordance with Colombian law. Accordingly, we do not guarantee that the content on this website is appropriate or available for use in other countries. If you access the website from outside Colombia, you acknowledge and accept these terms and do so at your own responsibility.
This website provides information about rooms, services, plans, packages, events, and other properties managed, franchised, owned, licensed, or developed by LA AMALIA SAS, Tax Identification Number (NIT): 901.095.151-1, as well as information about third parties with whom LA AMALIA maintains commercial or contractual relationships or who belong to affiliated networks.
By purchasing any of our products or services through www.la-amalia.com or any other authorized LA AMALIA customer service platform or channel, you acknowledge that you have read and understood these Terms and Conditions, agree to be bound by them, and undertake to comply with all applicable Colombian laws and regulations.
Whenever you use any service offered, or that may be offered in the future, through this website, our digital platforms, or our physical premises, you will be subject to the rules, policies, terms, and conditions applicable to that particular service, as well as these Terms and Conditions.
Please note that when events, weddings, celebrations, or similar activities are organized at our premises by partners, brands, companies, merchants, or other independent third parties, LA AMALIA’s liability is limited to the extent established by law, including matters relating to the safety of individuals on the premises. LA AMALIA is not responsible for warranties, safety, suitability, or quality relating to products that are not directly offered and sold by the Company.
These Terms and Conditions may be updated at any time without prior notice, while respecting your rights as a consumer. The applicable version will be the one in effect at the time of consultation.
Any personal information provided through www.la-amalia.com or another authorized LA AMALIA customer service platform or channel will be used and stored in accordance with our Personal Data Processing Policy, available on our website.
LA AMALIA is not responsible for the accuracy or currency of the information provided, except where the customer has previously requested that their personal information be updated or corrected. If fraudulent, malicious, unauthorized, or otherwise improper use is suspected, or if these Terms and Conditions are violated, LA AMALIA reserves the right to terminate any applicable benefits and pursue the appropriate legal action.
LA AMALIA reserves the right to reject or cancel any registration request without being required to disclose the reasons for its decision and without this giving rise to any right to compensation or reimbursement.
2. TERMS AND CONDITIONS REGARDING RESERVATIONS
2.1. Upon receiving a reservation request, LA AMALIA reserves the right to pre-authorize the credit card provided with the reservation.
2.2. LA AMALIA reserves the right to cancel a reservation if the information provided is insufficient or inaccurate and therefore cannot be used to process the reservation.
2.3. Any conduct on the premises that violates these Terms and Conditions may result in a request for the individual to leave the premises, without a refund of any amounts paid for the services or products purchased. All actions taken by LA AMALIA will comply with the Political Constitution of Colombia and applicable laws, respecting individual rights and the principle of human dignity.
3. TERMS AND CONDITIONS REGARDING CHECK-IN AND CHECK-OUT
3.1. Check-in is at 3:00 p.m., and check-out is at 11:00 a.m.
3.2. All individuals entering LA AMALIA must complete the registration process. Depending on the individual’s circumstances, the appropriate physical identification document must be presented. Acceptable documents may include:
3.2.1. Colombian citizenship ID card. 3.2.2. Foreigner ID card. 3.2.3. Passport. 3.2.4. Stay permit. 3.2.5. [PENDING — Confirm LA AMALIA’s minimum age requirement for entry and the applicable requirements for minors.]
LA AMALIA is committed to protecting your personal information. Our Personal Data Processing Policy is available on www.la-amalia.com for public consultation and to inform you of the procedures for exercising your rights.
PARAGRAPH: Presenting valid identification documents is mandatory to complete the check-in process. If the required documents are not provided, entry and registration at LA AMALIA will not be permitted. This requirement is intended to protect the safety of individuals and Company property. Refusal to comply with this requirement will be treated as a cancellation, and no refund will be issued.
3.3. We want you to reconnect with nature and enjoy the present moment. Therefore, our rooms [PENDING — Confirm whether this statement applies: our rooms do not have televisions.]
3.4. If a customer or guest causes damage to a room or any other area of the hacienda, they will be responsible for the resulting costs, including the repair or replacement of any damaged item, furniture, or other property.
3.5. LA AMALIA reserves the right to conduct inspections through an authorized representative at check-in and check-out. These inspections may include suitcases, bags, backpacks, and other belongings belonging to users, customers, guests, employees, suppliers, contractors, or other third parties, for the purpose of protecting individuals, property, and the interests of everyone involved.
All inspections will be conducted discreetly and respectfully, without unnecessarily invading anyone’s privacy. Physical contact is not permitted unless the inspection is carried out by a police authority.
Inspections may also be conducted using technical or technological equipment, including metal detectors, full-body scanners, specialized sensors, specially trained dogs, or authorized LA AMALIA personnel.
3.6. Violations of these Terms and Conditions may result in a fine of [PENDING — Amount to be determined]. These measures are intended to ensure everyone’s well-being.
4. TERMS AND CONDITIONS REGARDING PURCHASES AND CANCELLATIONS
4.1. Payments for stays and other LA AMALIA products or services include VAT.
4.2. All payments for stays and other LA AMALIA products or services must be made in Colombian pesos (COP).
4.3. LA AMALIA reserves the right to pre-authorize the credit card provided before the customer’s arrival.
4.4. For refundable reservations, no charge will be made to the credit card before arrival.
4.5. For non-refundable reservations, the full reservation amount will be charged when the reservation is confirmed. Changes and cancellations are not permitted.
4.6. Changes or cancellations made up to ten (10) days before the scheduled arrival date will not incur a charge.
4.7. If the customer fails to arrive at the hacienda, LA AMALIA reserves the right to charge the full cost of the stay.
4.8. The cancellation policy applies at all times, without exception.
4.9. Refundable rates: Refunds are available only for cancellations or changes made more than seventy-two (72) hours before the scheduled check-in date, depending on the property or plan booked. Administrative fees and applicable taxes incurred by LA AMALIA may be deducted from the refund. After this period, the customer will be responsible for the full cost of the stay, and no refund will be issued.
4.10. If you wish to extend your stay, you must notify reception with reasonable advance notice. Extensions are subject to availability and capacity. If LA AMALIA cannot accommodate the extension, the service must end, and the necessary arrangements will be made to allow the guest to collect their luggage and personal belongings or have them transferred to a safe and suitable storage area, as required by law.
4.11. LA AMALIA will make the description, quantity, and price of each product available for customers to review. Product images correspond to actual images.
4.12. Purchases of LA AMALIA products made through our website or any other customer service channel are subject to applicable laws, these Terms and Conditions, and the other Company policies available on our website.
4.13. Purchases may only be made by individuals over eighteen (18) years of age. LA AMALIA will presume in good faith that anyone making a purchase is an adult with full legal capacity or a duly authorized legal representative entitled to make the required payments, purchases, and transactions.
Any acts or transactions carried out by minors will be the responsibility of their parents, guardians, or legal custodians. Anyone registering an account on behalf of a company must have the necessary legal or corporate authority to enter into agreements on its behalf. LA AMALIA assumes no responsibility for fraud or identity theft committed by any customer.
4.14. Customers are required to provide accurate, clear, and up-to-date information. LA AMALIA assumes no responsibility for the information provided through the website, customer service channels, or physical premises, except for obligations relating to the processing and protection of personal data under applicable law.
4.15. A sales contract for products is considered concluded once the customer selects the product or service, accepts these Terms and Conditions, and provides the information required to process the payment.
5. SPECIAL TERMS AND CONDITIONS OF CONDUCT
5.1. At LA AMALIA, we strive to maintain a safe, respectful, and welcoming environment for all our customers. We therefore reserve the right to refuse admission and may request that individuals leave our premises if their behavior violates, endangers, or threatens the safety, peace, or well-being of others.
5.2. Only guests registered at the property are permitted to access the rooms.
5.3. Safety is a priority at LA AMALIA. If you notice any suspicious behavior, please contact reception so that we can review the situation.
5.4. [PENDING — Confirm whether any restrictions apply to speakers or sound equipment.]
5.5. Tampering with or adulterating any liquor, beverages, or food supplied by LA AMALIA is strictly prohibited. Adulteration includes altering the nature of any product supplied by LA AMALIA through the addition of substances, pills, chemicals, or any other material. This prohibition applies to customers, guests, employees, contractors, suppliers, and any other third parties entering our premises.
5.6. Hacienda La Amalia is a smoke-free property. Smoking and the use of cigarettes, hallucinogenic substances, narcotics, or similar substances are prohibited.
5.7. The consumption of psychoactive substances is prohibited in guest rooms and common areas throughout LA AMALIA.
5.8. LA AMALIA is not responsible for the use or presence of medications, whether prescribed or non-prescribed. Users, customers, guests, suppliers, contractors, and employees assume responsibility for any consequences arising from their use and shall hold LA AMALIA harmless, subject to applicable law.
5.9. All users, customers, guests, employees, suppliers, contractors, and third parties entering LA AMALIA must inform us of any allergies to food, beverages, liquor, substances, medications, or other relevant items. LA AMALIA is not responsible for reactions or consequences arising from undisclosed allergies, except where an allergy was reported in advance and the reaction resulted from a product supplied directly by LA AMALIA personnel, subject to applicable law.
5.10. We aim to provide a peaceful and private experience for all users, customers, guests, employees, suppliers, contractors, and other third parties. The use of professional photography equipment and the recording of content for commercial purposes in common areas are prohibited, particularly when other guests, customers, or users may appear in the content without having given their prior express written authorization.
5.11. Any conduct contrary to these rules may result in a request to leave the premises, without a refund of amounts paid for the services or products purchased, subject to applicable law.
5.12. The sexual exploitation and abuse of minors are strictly prohibited. If such conduct is detected, the relevant authorities will be notified immediately. LA AMALIA rejects these acts in accordance with Article 17 of Law 679 of 2001 and other applicable legal provisions.
5.13. Any criminal conduct under Colombian law is prohibited and may result in immediate removal from the premises, in accordance with applicable law.
5.14. Sexual acts in common areas, sexual abuse, sexual harassment, and obscene behavior are prohibited.
6. ADDITIONAL PROHIBITED CONDUCT
The following behaviors are prohibited throughout the property:
6.1. Disrespectful behavior or verbal and/or physical aggression toward LA AMALIA personnel, other guests, or visitors.
6.2. Any actions that disturb the peace, affect coexistence, or interfere with the comfort of guests, LA AMALIA personnel, or other visitors.
6.3. Bringing hazardous materials into any public or private area of the property, including weapons, fuel, gunpowder, explosives, or similar items.
6.4. Using the venues, facilities, common areas, guest rooms, or other spaces at LA AMALIA for unauthorized commercial purposes. Recording adult content for commercial distribution or publication on public platforms is also prohibited.
6.5. Any other conduct prohibited under the sections above.
7. RIGHT OF WITHDRAWAL
When making a reservation through our website or another digital channel, you may exercise the right of withdrawal established under Article 47 of Law 1480 of 2011, subject to the conditions and limitations set out in that provision. This right must be exercised no later than five (5) business days following confirmation of the purchase.
Please note that the right of withdrawal does not apply to reservations with an arrival date less than five (5) days away. To exercise this right, please contact our customer service team at contacto@haciendalaamalia.com.
Once the request has been reviewed and the right of withdrawal is determined to be applicable, the refund will be processed within the period established by law, up to a maximum of thirty (30) business days from the date the request is submitted. Depending on the original payment method, the refund will be made by bank deposit or transfer to the reservation holder, or by reversal to the credit card used for payment.
8. TERMS AND CONDITIONS REGARDING PAYMENT
Unless a different payment method is expressly indicated for a specific product, service, or promotional offer, all products and services available through www.la-amalia.com and our authorized customer service platforms and channels may only be paid for using the payment methods specified for each transaction. All payments must be made in Colombian pesos (COP).
9. LIMITATION OF LIABILITY REGARDING THIS WEBSITE
LA AMALIA works continuously to ensure that its website operates smoothly, securely, and without interruption. However, due to the nature of the Internet, uninterrupted, error-free, and completely secure operation cannot be guaranteed.
LA AMALIA will not be liable for damages or losses suffered directly or indirectly by customers or third parties as a result of computer system or component failures, delays, losses, errors, omissions, telecommunications or data transmission failures, or interruptions caused by technical or operational issues beyond the Company’s reasonable control.
This limitation also applies to circumstances beyond our control, including power outages, cyberattacks, hardware or software failures, and communication failures involving banks or credit institutions, subject to applicable law.
If our website or other digital platforms experience an interruption due to computer system failures, telecommunications issues, or other circumstances that prevent customers from accessing the platform, browsing its content, or completing transactions, LA AMALIA will take reasonable measures to restore service continuity whenever possible.
Where LA AMALIA is legally liable under these Terms and Conditions, the maximum amount of liability will be limited to an amount equivalent to the price of the product purchased or, where applicable, the price of the product requested by the customer, subject to mandatory legal provisions.
10. RISKS ASSOCIATED WITH USING THE WEBSITE AND OTHER LA AMALIA DIGITAL PLATFORMS
LA AMALIA is not responsible for damage or viruses that may affect computers, tablets, mobile phones, or other customer property as a result of accessing, using, downloading content from, or browsing our website and other digital platforms, except where liability is imposed by applicable law.
We also do not guarantee compatibility with every electronic device available on the market, as this may depend on technical conditions beyond the Company’s control.
11. LA AMALIA INTELLECTUAL PROPERTY
All distinctive signs, including trademarks, logos, slogans, trade names, and business identifiers; the corporate name; artistic works; designs; software and computer materials; photographs; multimedia, audio, and audiovisual files; graphic and advertising materials; and all content and text published on our website and digital platforms are the exclusive property of LA AMALIA, unless otherwise indicated.
This protection also extends to utility models, industrial designs, content compilations, and other industrial or intellectual property elements incorporated into, used on, or displayed through the website.
All such materials are protected by applicable intellectual property laws, including industrial property and copyright regulations, as well as relevant domestic and international legislation. Any copying, reproduction, modification, creation of derivative works, sale, distribution, or public display of these materials, by any means or in any format, is prohibited without the prior written authorization of LA AMALIA.
Unauthorized use may constitute a violation of these Terms and Conditions and applicable intellectual property laws.
LA AMALIA respects the law and the intellectual property rights of third parties. If you believe that any product or content on our website infringes the intellectual property rights of a third party, please notify us so that we can review the matter and take appropriate action.
Browsing or using our website and other LA AMALIA digital platforms grants you a personal, non-transferable, non-sublicensable, and non-exclusive right to view www.la-amalia.com on your screens or devices, subject to your responsibility and the conditions established herein.
You may reproduce content owned by LA AMALIA solely for personal, non-commercial use, provided that you comply with these Terms and Conditions. This authorization does not grant any license, ownership interest, or other right to use, distribute, or otherwise exploit LA AMALIA’s intellectual property.
12. PRIVACY POLICY
LA AMALIA is a company whose principal place of business is located in Venecia, Antioquia [PENDING — Confirm that this corresponds to the registered legal address of LA AMALIA SAS.]
As the entity responsible for processing personal data, LA AMALIA maintains a Personal Data Processing Policy in accordance with applicable laws and regulations. This policy is available on our website.
By providing personal information and accepting these Terms and Conditions, the customer freely and voluntarily authorizes the collection, use, and processing of their personal data, including any information they may provide or that may be collected in the future, exclusively for the purposes of processing the data required to purchase Company products, following up on and improving our services, providing customer support, and fulfilling the other purposes described in our Personal Data Processing Policy.
13. EFFECTS OF NULLITY AND/OR INVALIDITY OF THESE TERMS AND CONDITIONS
These Terms and Conditions constitute a legally binding agreement between LA AMALIA and the customer.
If any provision is deemed null, unlawful, or unenforceable, the validity, legality, enforceability, and effectiveness of the remaining provisions will remain unaffected.
14. SOURCE OF FUNDS
The customer declares that all funds and resources used to make purchases through our platforms originate from lawful activities and are not derived from any activity considered illegal under Colombian criminal law or other applicable legislation.
Accordingly, the customer agrees to hold LA AMALIA harmless from any criminal, civil, tax, or financial liability arising from the unlawful origin of such funds, to the extent permitted by applicable law.
The customer also declares and warrants that neither they nor, in the case of a legal entity, their partners, affiliates, or beneficial owners are included on lists associated with crimes such as money laundering; that none of them is subject to an investigation, legal proceeding, or conviction for drug trafficking, money laundering, or terrorist financing; and that their assets, businesses, and financial resources, including those of their shareholders, originate from lawful activities.
15. APPLICABLE LAW
These Terms and Conditions, the other policies established by LA AMALIA, and the services provided through our various platforms are governed by the laws of the Republic of Colombia.
16. NOTICES — REQUESTS, COMPLAINTS, AND CLAIMS
If you have a request, complaint, claim, or require assistance, our customer service team will be happy to help.
You can contact us by email at contacto@haciendalaamalia.com or via WhatsApp at +57 300 640 5986, during our customer service hours:
[PENDING — Customer service hours to be confirmed.]